Question 1

Which payment methods do you accept?

Accepted Answer

Cash on Delivery across Bangladesh, bKash, Nagad, and Visa / Mastercard / Amex through our secure online gateway.

Question 2

Can I change or cancel my order?

Accepted Answer

Yes — contact us within 2 hours of placing your order via phone or WhatsApp and we'll update or cancel it before it's dispatched.

Question 3

Do I need an account to order?

Accepted Answer

No. You can check out as a guest using just your name, mobile number and delivery address.

Question 4

How long does delivery take?

Accepted Answer

Inside Dhaka: 1–2 working days. Outside Dhaka: 3–5 working days via our courier partners.

Question 5

How much is delivery?

Accepted Answer

৳80 inside Dhaka (free over ৳3,000) and ৳150 outside Dhaka.

Question 6

Do you deliver to all 64 districts?

Accepted Answer

Yes, we deliver nationwide, including Cash on Delivery to every district.

Question 7

How do I find my size?

Accepted Answer

Every product page has a size guide with chest, length and shoulder measurements in centimetres and inches, plus notes on how the piece fits.

Question 8

What if it doesn't fit?

Accepted Answer

Exchange for a different size within 7 days — we'll collect the original and deliver the new size.

Question 9

How does the Virtual Try-On work?

Accepted Answer

Upload a clear photo and pick a size to preview the garment on you. It's currently an early preview experience and results are illustrative.

Question 10

What is your return policy?

Accepted Answer

Unworn items with tags attached can be returned or exchanged within 7 days of delivery.

Question 11

How are refunds paid?

Accepted Answer

Refunds go back to your bKash, Nagad or card. COD orders are refunded via bKash or bank transfer within 5–7 working days.

Frequently asked questions

Orders & payment